Hardware
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Computer Workstation
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Analyze computer requirements
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Ability to design and conduct user surveys
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Ability to develop cost/benefit analysis for computer hardware
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Ability to map requirements to product solutions
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Ability to set hardware standards
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Knowledge of hardware components
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Knowledge of software packages
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Assist users with basic tasks
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Ability to perform basic computing functions
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Ability to troubleshoot basic problems
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Install and maintain computer application software
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Ability to install and upgrade commercial off-the-shelf software products
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Ability to install and upgrade desktop software
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Ability to install and upgrade e-mail client software
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Ability to install and upgrade web browser
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Ability to install service packs and hot fixes
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Ability to troubleshoot application software installation problems
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Install and maintain computer hardware
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Ability to configure disk controllers
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Ability to configure system BIOS
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Ability to connect computer cables
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Ability to install computer peripherals (e.g. - disk drives, network cards)
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Ability to install computer system memory
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Ability to lift 50 lbs.
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Ability to troubleshoot computer hardware problems
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Install and maintain computer operating system
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Ability to configure operating system
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Ability to configure printers
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Ability to install and upgrade operating system
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Ability to install hardware drivers
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Ability to install service packs and hot fixes
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Ability to perform basic network configuration
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Ability to troubleshoot Operating System installation problems
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Plan for computer installation
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Ability to develop schedules
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Interpersonal communication skills
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Knowledge of application software installation/upgrade procedures
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Knowledge of computer hardware power requirements
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Plan for computer maintenance
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Interpersonal communication skills
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Knowledge of computer hardware maintenance options and procedures
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Knowledge of computer software maintenance options and procedures
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Plan for computer purchase
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Ability to develop budgets
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Ability to develop schedules
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Ability to negotiate contracts
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Ability to solicit vendor offerings
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Interpersonal communication skills
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Knowledge of computer hardware purchasing process
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Knowledge of current computer software pricing
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Knowledge of current pricing
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Knowledge of software licensing agreements
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Knowledge of software purchasing process
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Desktop Security
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Analyze computer workstation security requirements
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Ability to design and conduct user surveys
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Ability to map requirements to product solutions
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Interpersonal communication skills
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Knowledge of virus protection strategies
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Understanding of security risks
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Implement computer workstation security
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Ability to configure browser security options
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Ability to configure local computer security policy
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Ability to configure login authentication parameters
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Ability to establish and monitor procedures
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Ability to install and configure anti-virus software
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Knowledge of remote access issues
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Understanding of best security practices
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Maintain computer workstation security
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Ability to audit security-related operations
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Ability to configure browser security options
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Ability to configure local computer security policy
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Ability to configure login authentication parameters
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Ability to install and configure anti-virus software
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Ability to install security patches and hot fixes
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Ability to update anti-virus definitions
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Low Voltage Systems (e.g. - alarms, bells)
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Analyze system requirements
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Ability to assess user needs
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Ability to design and conduct user surveys
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Ability to map requirements to product solutions
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Interpersonal communication skills
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Analyze user training requirements
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Ability to assess training needs
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Ability to develop cost/benefit analysis for user training
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Ability to map requirements to product solutions
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Interpersonal communication skills
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Install and maintain low voltage systems
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Ability to analyze collected performance logs
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Ability to assess current hardware inventory
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Ability to assess security risks
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Knowledge of fire system requirements
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Knowledge of security system requirements
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Knowledge of state and local building code/laws/regulations requirements
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Knowledge of state and local contractor requirements
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Install low voltage systems
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Ability to configure low voltage systems
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Ability to install low voltage systems
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Ability to troubleshoot low voltage systems
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Knowledge of state and local building code/laws/regulations requirements
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Knowledge of state and local contractor requirements
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Peripheral Support (e.g. - printers, scanners)
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Analyze requirements
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Ability to assess user needs
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Ability to design and conduct user surveys
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Ability to develop cost/benefit analysis for components
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Ability to map requirements to product solutions
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Interpersonal communication skills
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Knowledge of components
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Install hardware
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Ability to configure resource settings for hardware
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Ability to install device drivers
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Ability to install hardware
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Ability to resolve hardware conflicts
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Understanding of compatibility issues
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Install software
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Ability to configure software settings
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Ability to develop schedules
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Ability to install service packs and hot fixes
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Ability to install software
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Ability to troubleshoot software installation problems
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Understanding of compatibility issues
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Maintain peripherals
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Ability to monitor bandwidth load
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Ability to perform basic maintenance
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Ability to troubleshoot problems
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Ability to update device drivers
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Understanding of administrative roles
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