Internet/Online
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E-mail
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Analyze e-mail requirements
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Ability to design and conduct user surveys
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Ability to develop cost/benefit analysis for e-mail software
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Ability to map requirements to product solutions
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Interpersonal communication skills
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Knowledge of e-mail software packages
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Assist users with e-mail tasks
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Ability to attach/save attachments to/from e-mail messages
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Ability to deliver end-user training
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Ability to develop schedules
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Ability to navigate e-mail client user interface
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Ability to perform basic e-mail client configuration
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Ability to send and receive e-mail
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Ability to troubleshoot user problems
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Ability to use scheduling/calendaring software
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Interpersonal communication skills
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Configure and maintain e-mail servers
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Ability to backup and restore e-mail system database
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Ability to configure connectors to external mail systems
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Ability to configure e-mail client settings
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Ability to configure message routing and directory replication
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Ability to configure messaging system security
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Ability to configure messaging system services
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Ability to create address lists
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Ability to create mailboxes and configure mailbox properties
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Ability to create user e-mail profiles
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Ability to install and upgrade e-mail client software
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Ability to install and upgrade e-mail server software
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Ability to install service packs and hot fixes
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Ability to monitor and analyze e-mail server performance
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Ability to troubleshoot e-mail software installation problems
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Ability to troubleshoot network connectivity problems
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Understanding of administrative roles
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Understanding of Internet protocols
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Understanding of messaging system architecture
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Configure Domain Name Service (DNS)
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Ability to configure Host and Pointer records
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Ability to configure Start of Authority (SOA) records
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Ability to configure zone file replication
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Ability to configure zone files
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Ability to troubleshoot name resolution problems
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Understanding of Domain Name Space
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Understanding of Internet protocols
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Understanding of Name Server registration
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Understanding of Resource Records
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Configure e-mail client software
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Ability to configure e-mail client settings
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Ability to create user e-mail profiles
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Ability to troubleshoot installation problems
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Ability to troubleshoot network connectivity problems
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Knowledge of e-mail client software options
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Plan for e-mail services
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Ability to assess status of current network
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Ability to determine hardware requirements to support e-mail system
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Ability to determine user e-mail client requirements
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Ability to develop budgets
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Ability to develop schedules
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Ability to develop standards
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Ability to plan naming and addressing conventions
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Interpersonal communication skills
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Knowledge of Acceptable Use Plans (AUP)
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Knowledge of current client/server e-mail software pricing
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Knowledge of software licensing agreements
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Knowledge of software purchasing process
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Knowledge of virus protection strategies
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Understanding of administrative roles
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Understanding of connectivity to external e-mail systems
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Understanding of e-mail client features and security
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Understanding of Internet protocols
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Understanding of messaging system architecture
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Understanding of network infrastructure and services
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Secure e-mail servers
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Ability to audit e-mail server usage
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Ability to configure messaging system security
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Ability to install and configure e-mail server anti-virus software
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Understanding of administrative roles
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Understanding of best security practices
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Understanding of e-mail server permissions and policies
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Filtering
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Analyze filtering options
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Ability to develop cost/benefit analysis for filtering options
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Ability to develop cost/benefit analysis for network hardware
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Ability to map network hardware to network performance requirements
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Ability to measure network bandwidth utilization
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Knowledge of Internet child safety requirements
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Knowledge of network hardware components
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Understanding of local, State and Federal guidelines
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Install and maintain filtering
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Ability to configure server filtering options
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Ability to configure web browser access control and security options
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Ability to develop and interpret policies
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Ability to install web browser filtering software
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Knowledge of Acceptable Use Plans (AUP)
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Knowledge of Internet protocols
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Knowledge of web browser components and options
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Understanding of client/server communications
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Internet Access
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Analyze Internet access requirements
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Ability to design and conduct user surveys
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Ability to develop cost/benefit analysis for hardware/software
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Ability to develop cost/benefit analysis for services
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Ability to map requirements to product solutions
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Knowledge of discount programs
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Knowledge of hardware components
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Knowledge of Internet access options (e.g. - broadband, satellite, T1)
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Knowledge of network components
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Implement and maintain Internet access
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Ability to anticipate bandwidth requirements
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Ability to codify acceptable contracts (limited exposure)
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Ability to coordinate services of telecommunication carriers
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Ability to map network hardware to network performance requirements
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Ability to measure network bandwidth utilization
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Ability to negotiate and work with vendors and consultants
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Knowledge of available telecommunication services
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Web Presence
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Analyze Web presence requirements
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Ability to assess user needs
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Ability to design and conduct user surveys
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Ability to develop cost/benefit analysis for in-house versus third-party hosting
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Ability to develop cost/benefit analysis for server platform
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Knowledge of web server platforms
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Understanding of existing network infrastructure and services
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Understanding of web server function and capability
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Develop dynamic Web content
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Ability to add graphics and hyperlinks to a web page
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Ability to control web navigation through Hyperlinks
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Ability to create sound, animation and video for web pages
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Ability to create web graphics images
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Ability to create web input forms
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Ability to create web page tables and frames
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Ability to design web content layout
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Ability to send and receive e-mail via handheld devices
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Ability to use web publishing tools
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Ability to write client-side scripting code
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Ability to write database query code
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Ability to write Hypertext Markup Language (HTML) code
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Ability to write server-side scripting code
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Ability to write XML code
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Knowledge of Web site management strategies
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Understanding of client-side scripting languages (e.g. - JavaScript, VBScript)
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Understanding of Hypertext Markup Language (HTML)
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Understanding of server-side scripting languages (e.g. - ASP, PHP, JSP)
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Understanding of web server/database integration
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Understanding of XML
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Develop static Web content
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Ability to control web navigation through Hyperlinks
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Ability to create sound, animation and video for web pages
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Ability to create web graphics images
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Ability to create web page tables and frames
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Ability to design web content layout
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Ability to send and receive e-mail via handheld devices
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Ability to use web publishing tools
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Ability to write Hypertext Markup Language (HTML) code
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Knowledge of Web site management strategies
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Understanding of Hypertext Markup Language (HTML)
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Maintain Web presence
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Ability to assess security risks
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Ability to configure web server home pages and directories
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Ability to configure web server security
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Ability to configure web server services
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Ability to install service packs and hot fixes
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Knowledge of Internet protocols
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Knowledge of local policies and procedures
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Understanding of best security practices
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Understanding of client/server communications
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Understanding of TCP/IP ports
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